out of 5
Overpriced for a Service Not ProvidedJuly 25, 2011
eHarmony is a lazy person's dating website. You are unable to search for possible matches. So if their matching system does not feel you are compatible with someone, they simply do not send you any matches, but they are more than happy to continue to charge you $40 a month, even though they are not providing a service. I have known more than a couple of people who were rejected from the site, and many of those have found successful relationships outside of it. Obviously they are compatible with someone! I am a tall girl, and the site consistently matched with guys who were 4 inches shorter than me. I can tell you that regardless of my feelings on that, guys are intimidated by a girl who is 4 inches taller barefoot (6-7 inches taller in heels), and while our personalities may have been good matches, that would only serve us so far as friendship. There is an element of attraction and physical compatibility that is missing from eHarmony's supposed matching service. Beware as well for their auto-renewal. They require that you sign up for a MINIMUM of three months, which is nearly $140, and then they auto-renew you on your last day. You cannot avoid the auto-renewal, and you have to remember to cancel PRIOR to the last day. If you choose to cancel, you lose your money. THEY DO NOT PROVIDE REFUNDS! So while they are not actually providing you with the service they promise, they do require that you pay them whether you like it or not. Make sure that you cancel before the end of your current agreement! Customer Service is nice enough, but they are also well-trained on intimidation. The recording at the beginning seems to encourage you to hang up and use the online service. I am certain they get many many many angry calls on a daily basis. The rep I talked to must have had more than one unhappy customer because when I called and explained that if I could not get a refund for a service I did not want to auto-renew on a charge from just a few hours prior and the same day, the Customer Service rep was quick to tell me I was out of luck. When I explained I would be calling my credit card company and filing a complaint with the Better Business Bureau, he didn't bat an eye. He stated that the credit card company would call them and ask about the auto-renewal, and I would get nothing. That hasn't stopped me from filing the complaint and opening the claim. We will see what happens I suppose. I understand that a company needs to be profitable, but the way they do business will not sustain them in the long run, especially with all the free dating sites starting up. I know more people who have met and made connections through Plenty of Fish (free) and Match (paid) than eHarmony. eHarmony looks like a good company to work for - 4 weeks paid vacation, free lunch once a month, free snacks, foosball table, and other perks - but as a consumer, I don't care how good a company it is to work for. The employees need the perks though because I would guess they get yelled at all day by angry customers due to their shady business practices. I will absolutely NEVER consider eHarmony again. It took a lot for me to join a dating website in the first place, especially one in which I had to pay, and this has very much soured me on the experience. Stay away or use extreme caution!!!
4 of 5 people found this review helpful.