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Readers Respond: User Experiences With The Relationship Co.
Responses: 24

By Bonny Albo, About.com

From the article: The Relationship Company
Have you ever used the services of The Relationship Company, a matchmaking company servicing US singles? If so, please let us know what you thought, including when you used the service, how much you paid, and and pros and cons of the service. Share Your Thoughts

The Relationship Co

Does anyone have any info as to currrent legal action against this company? There are a lot of complaints that point to scam... has anyone filed a suit?
—lookingforinformation

lied to about services

I used this company years ago, and was told by the women I met with that she had wonderful men available, it was brought to my attention that this was not the case. While there was men that met my criteria, I didn't meet any of theirs because I was never informed that all the men in my age range either lived very far away, or wanted a much younger woman, in other words being very unrealistic. This company has changed employees very frequently and I believe it is because the owner does not handle any client complaints like she should. If you tell somebody you can give them something, and you don't have it available, then a person should be entitled to a refund. The contract is crap because she preys on people for money then you can never speak with her about anything. Even if you call and try by leaving her a message, she has her employee of the moment(that is how long they last) call you regarding it. If you own a business you should be there to at least help out when a problem arises.
—Guest anonymous

The Relationship Company/Columbia SC

Stay clear of this dating service and SinglesPlus. Fee is $8500 to $8995 from a company that is truthful with you about the matches they have for you in order to get you to sign. Also, they have UNLIMITED TIME TO FIND YOU A MATCH. You might die before they find a match. If you have money to throw away, go ahead and sign up with them. Other franchises only charge $1800 to $2800 for their matchmaking but The Relationship Co/Singles Plus charges 4 times as much. Stay clear please.
—Guest southernlady19

Scammed also

Stay clear of this company and ones called Singles Plus. The one in Columbia charges $8995. for 32 introductions for which they have unlimited amount of time to find the first much less the other introductions. They have a D rating with Better Business Bureau in Columbia with 18 complaints. If there are so many satisifed clients, then why does the company have to write the review of themself on Yahoo giving themself 5 stars? Stay clear and warn others of the Columbia and Charleston locations.
—Guest southernlady19

0 out of 5

I went thru the same process as everybody here. I received one email about an event, that's it! No calls and I haven't had a single date, very few options, and im only 36. You expect to find a lot of people at this age range and the ones i've seen in there are not even close to my type or what I'm looking for. BIG COLD SCAM!
—Guest danny

Scammed

I moved to SC a year ago and was at a low point in my time here when I elicited the help of The Relationship Company. I was interviewed by the owner, who, after a hard sell by phone, took my money. Then, I was "handed over" to someone who had never ever met me. This “relationship consultant” was given the task of matching me with suitable people with whom I would have something in common. When I did inquire whether we were moving along, I was met with a form email addressing someone else. (a breech of etiquette, and confidentiality). When I asked to talk to the owner, who promised to handle my case personally, I was told that “She is not available to clients on a regular basis." No one made verbal contact with me for 38 days and I only got email communication after I complained. I could not reach anyone in person. They only seem to use answering machines and emails. Please….DO NOT be scammed like I was. They WILL take your money and run.
—Guest Guest: Columbia, SC

Educated

5 0f 5 I am a member and like the rest of these people will post annonymously. I have not met "the one' yet, but have found this to be a wonderful company that does a background check and matches by compatibility. I checked with the Better Business Bureau which is a much better resource than an annonymous website. Any ex employee, competitor, or unhappy neighbor could sit at a keyboard and type whatever they want. Call the Better Business Bureau people. Educate yourself.
—Guest Annonymous

This is a scam, plain and simple

Several of the 5 out 5 stars are employees, including Stephanie. This company dupes you into telling you they have more matches in your target age range than exist on the entire site for some areas. They will not create your account until two weeks after they process your payment to ensure that you can not cancel it because of dissatisfaction. The staff is barebones, only 2 - 3 customer service representatives for the entire country. They promise events every month but have not had one in Boston since November 2008! Don't try to take them to court, they force you to go through texas, refuse mediation and will ignore the attorney generals office. They make you to give them your SSN even though it isn't required so that they can force a payment from you even if you try to cancel. Stay away from these people, learn from others mistakes or you can wait for a class action lawsuit. haagen4life@hotmail.com happy to talk to anyone who is wronged or considering joining.
—Guest Haagen

0 of 5

They don't offer matches at all. Never call, respond to email, but with canned responses and no service. Way to expensive and offers nothing
—Guest dominique

Total SCAM

I also had the lengthy initial interview. Seemed very reputable & made me think that I would finally meet men according to my specifications. I advised them I am looking for someone IN SHAPE. I am physically active & I need someone that can keep up with me. Ha!! On guy was so heavy that he couldn't sit in the booth without it creasing his belly. Another one walked up a hill at the local botanical garden & I thought he was going to have a stroke. I wanted someone taller than me - I was taller than one. Now... if I had an interview.. didn't they? Couldn't they see that they were not tall enough? Fit enough? When I told them about the mismatches I was treated haughtely - they were short with me quoteing the contract. Every chance I get I warn people off. They pick for YOU and you take it - it goes against your match "allowance". They are sooo pricey that all they others pale in comparison & they are NO better.
—HowHardCanItBe

scam

this company is a total scam. they lure you in with attractive stories and fail to provide any substantial service.
—Guest duped

5 out of 5 stars

$2000 to join. description: Professional staff provided several question survey that was analyzed. Individuals who were interested in my profile were given my info and I theirs. Personal contacts were arranged. pros: Provided contacts with people I was interested in meeting. I chose to marry one wonderful woman. Married for over two years now. cons: Some travel was required. unique: Professional staff and professional contacts. comments: My wife and I are very happy we met. Sue was not the first contact, but she was my last.
—Guest Robert

5 out of 5 stars

Paid one time fee of $2500. description: Performed an interview and detailed assessment. Did a background check. Then called at least once per month with a potential match. Could accept the match and meet the person, or decline and wait for the next match. pros: With a background check, feel safer meeting these people. Also, through interview, discussion of preferences, and testing done, the matches were more likely to yield a good match. cons: Sometimes wait another whole month for a match. But, really not that bad. unique: Personalization. Regular talks with staff by phone for questions, offer of further info, etc. Very good process. comments: Would recommend this Company to anyone looking for a special someone. I had good service, a wonderful match (had 3 previous matches whom I met and declined to meet again) and I'm very happy. They still follow-up with me. Worth every penny.
—Guest Sandy

1 out of 5 stars

Paid 2000.00 for 13 matches. description: They were very nice during the interview and very convincing that they had the perfect matches for you. Had to fill out a lengthy information form. They seemed quite knowledgeable and sincere. pros: I could visit and talk to a counselor. cons: Most everything. Once they had your money that was it. I have been on about 11 dates. 99% of them were not even close to what I wanted. Mostly previous and or practicing alcoholics, one man could barely speak at dinner I swear he had been in jail, or institutionalized. Another did admit he had a drinking problem at one time. I never, at any time in my interview did I say I wanted to date an alcoholic, etc. When I spoke to them about him, they said he was a scum bag, and previous dates had complained of the same things. Then why send him to me? I trusted this company to do the work for me, they did not and have put a bad taste in my mouth.
—Guest Barbara

3 out of 5 stars

Paid one time fee of $2400 for 12 matches. description: After an initial online survey you are contacted by the company and complete a 10 minute over the phone survey. After that is completed you meet with the owner of the company for two sessions which last about 2 hours. During those two sessions you complete a detailed personality profile which is used as the initial basis for your matches. But, since you meet with the owner of the company personally matches are also made based on her own gut instinct and impressions of you. pros: I like the personal aspect of this service. I feel like the people who work for the company really know me and are really working towards finding a match who is really suited towards me and my likes and dislikes. cons: Most of the matches I have been given thus far have been further outside of my goegraphical preference then I would like. I wish that they had more clients in my area.
—Guest Abigail

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